FAQs

Frequently Asked Questions

Q: What if I don’t know how to do my own artwork?

We have a great team of Graphic Artists that can assist you with anything from concept artwork to fitting the ideal print dimensions. We will provide an accurate and fair estimate on pricing based off what you want to achieve.

Q: Do you have a showroom or office?

Yes we do. Our showroom is located in Port Moresby, Papua New Guinea, with our main head office located in Brisbane, Australia. You can find details about either in the ‘showroom’ tab on our homepage.

Q: Do you ship internationally?

Yes we can. If you have a receiving agent set up we can ship directly to them for your delivery internationally.

Q: What is the standard turn around time for proofing and printing?

Upon contacting our agents, we can provide artwork proofing within 24 – 48 hours, depending on the complexity of your requiremetns. Usual production time is 7 – 8 days from confirmation of artwork. That being said, do share your timeline with us!

Q: How can I be sure my colours will match on all my pieces?

We take pride in ensuring the most accurate colour matching to our customers’ needs. Colours are based on CYMK colours in Adobe illustrator. Please keep this in mind when consulting with our team of Creative Designers.

Q: How do I ensure the best print quality on my pieces?

We recommend minimum 100 DPI on all artworks. It ensures high quality of text and images, even when seen from a close distance. We can also go with 72-100 DPI but artwork below 72 DPI will look slightly unclear after printing.

Q: How will I maintain contact with you during the order process?

Once contacted, our agents will maintain frequent contact with you via email. You are also encouraged to check in at any time, so we can provide ease of mind throughout the process.